Privacy Policy

1. Who we are

This website, activatedcarbonking.com, is operated by Carbon King LLP (GSTIN 21AATFC8810B1ZR), a manufacturer and exporter of activated carbon and anthracite with its registered office in Rourkela, Odisha and corporate office in Kolkata, India ("Carbon King", "we", "us"). This Privacy Policy explains what information we collect when you use this website or contact us, how we use it and the choices you have.

2. Information we collect

• Enquiry and contact details you give us — when you fill in our contact form or write to us: your name, email address, mobile number, company name, the products or applications you are interested in and your message.
• WhatsApp, email and phone conversations — when you message us on WhatsApp (including the "Click for Sample" and quote buttons), email or call us, we receive your phone number or email address and the content of your message.
• Technical and usage information — like most websites, our hosting provider and analytics tools may record your IP address, browser type, device, pages visited, date and time, and the website that referred you.
• Cookies and similar technologies — see section 6.

We do not knowingly collect sensitive personal data, and this website is intended for business buyers, not for children.

3. How we use your information

• To reply to your enquiry and send quotations, technical data sheets and samples.
• To process and deliver orders and to handle shipping, export documentation and after-sales support.
• To improve our website, products and service, and to understand which pages are useful to visitors.
• To send you information about our products where you have asked for it or where it relates to an existing enquiry or order. You can ask us to stop at any time.
• To meet legal, tax and regulatory requirements and to protect our business against fraud and misuse.

4. Sharing your information

We do not sell or rent your personal information. We share it only where needed:

• With service providers who help us run our business — for example website hosting and email (Hostinger), WhatsApp (Meta), and analytics or advertising tools such as Google and Meta — under their own terms and privacy policies.
• With logistics partners, freight forwarders, banks and customs authorities when this is needed to deliver an order or complete an export.
• When required by law, by a court or by a government authority.

Some of these providers may store data on servers outside India. When that happens we rely on their security and data-protection commitments.

5. How long we keep it

We keep enquiry and customer information for as long as it is needed to respond to you, to manage our business relationship and to meet legal and accounting requirements. After that we delete it or make it anonymous.

6. Cookies, analytics and advertising

This website uses cookies and similar technologies that are needed for it to work (for example to remember settings and protect forms from spam). We may also use analytics tools such as Google Analytics to understand how visitors use the site, and advertising tools such as the Meta (Facebook / Instagram) Pixel and Google Ads to measure our ads and show relevant ads to people who have visited our website.

You can block or delete cookies in your browser settings, and you can manage ad personalisation in your Google and Meta account settings. Blocking some cookies may affect how the site works.

7. Security

We use reasonable technical and organisational measures to protect your information, including an encrypted (HTTPS) connection on this website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

You can ask us to give you a copy of the personal information we hold about you, to correct it, to delete it, or to stop sending you product information. You can also withdraw any consent you have given. To do this, contact us using the details below. We will respond within a reasonable time and in line with applicable law, including India's Digital Personal Data Protection Act, 2023.

9. Links to other websites

Our website links to other sites and platforms such as WhatsApp, Facebook, Instagram, LinkedIn, X and YouTube. Their privacy practices are their own, and we are not responsible for them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us

For any question or request about your personal information, please contact: